Store Policies

Welcome to The Pawfectionist — your go-to destination for custom pet portrait doormats, bathroom mats, and kitchen mats. Below are our key store policies to ensure transparency and trust as you shop with us.

🚚 Shipping Policy

We process all orders within 1-3 business days (excluding weekends and holidays). Once shipped, estimated delivery times are:

• USA: 5–7 business days
• Europe: 10–15 business days
• International: Shipping time varies based on location

You’ll receive a tracking number by email once your order is on its way.

🔄 Return & Refund Policy

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is damaged or defective upon arrival.

If your product arrives damaged, please contact us within 7 days with clear photos of the issue, and we will arrange a replacement or refund.

🔐 Privacy Policy

Your privacy is very important to us. Any personal information you provide is used solely to process your order and will never be shared or sold to third parties. All transactions are encrypted and secure.

📃 Terms of Service

By placing an order with The Pawfectionist, you agree to our store policies, including our processing times, shipping practices, and refund guidelines. We reserve the right to make updates to these policies at any time.

📫 Contact Information

If you have any questions or concerns, please don’t hesitate to contact us:

• Store Name: The Pawfectionist
• Company Name: THE PAWFECTIONISTS OF SWFL LLC
• Email: thepawfectionistshop@hotmail.com
• Address: 1206 Desoto Avenue, Lehigh Acres, FL 33972
• Phone: +1 267-820-3025